Well we’ve had an email which starts off by saying the following:
I am sorry to hear of the difficulties you experienced while trying to resolve this matter over the telephone. This is certainly not the level of service we set out to provide our customers. Please accept my apologies for the inconvenience you have been [...]
Oh my word. I’ve spent 40 minutes on the phone to BT, 15 minutes of this on hold, 25 minutes* was repeating over and over again, that I do not work for and I have nothing to do with the Shop downstairs.
The best agreement I managed to get was an offer to waive setup charges, [...]
I cant believe this. I have recieved a bill for a telephone number that doesn’t belong to me! The bill has my name on it, but its for the wrong address, and wrong number. A quick google shows the number belonging to the shop below our flat.
I’ve decided not to call today, as it would [...]
AHHHH
After all the crazyness of actually getting our line installed in the new flat, today I’ve had a letter thanking me for my order of a new telephone line…in our old flat!
Well I’ve kicked off to BTs customer service, they’ve said sorry but couldn’t send me any letter confirming what my contracts are. (Not forgetting [...]
at long last!
To take advantage of having moved everything over to QIQ’s Hosting, I’m going to start sticking some new toys on the blog. The first being using the greatness that is twitter to post some random bits and pieces up on line. Hope people find them slightly interesting at least!
