Posted by admin on Aug 30, 2008 in
Rant,
life 
Oh my word. I’ve spent 40 minutes on the phone to BT, 15 minutes of this on hold, 25 minutes* was repeating over and over again, that I do not work for and I have nothing to do with the Shop downstairs.
The best agreement I managed to get was an offer to waive setup charges, but I would still need to pay for phone charges. I have to admit - I did a lil angry at this point. Why do I have to pay for phone calls when I didn’t have a phone line when the phone calls were made?
The result is, “This is being escalated to the Senior Team”, who will call me back.
To say that I’m not overly optimistic about an easy result would be an over statement!
*I may have been saying a little more then that - but not much more!
Tags: BT Complaint
Posted by admin on Aug 29, 2008 in
Rant,
life 
I cant believe this. I have recieved a bill for a telephone number that doesn’t belong to me! The bill has my name on it, but its for the wrong address, and wrong number. A quick google shows the number belonging to the shop below our flat.
I’ve decided not to call today, as it would have taken an age to get though an I’ve got other things to do on a Friday evening.
This is just getting stupid. We should have just got Virgin Media instead of going with BT in the first place!
The thing is. Theres another shop moving in downstairs. I’m waiting for something else to go wrong. If anyone knows any good people in BT who has enough common sense to sort this out please let me know!
Tags: BT Complaint
Posted by admin on Aug 28, 2008 in
Rant,
life 
AHHHH
After all the crazyness of actually getting our line installed in the new flat, today I’ve had a letter thanking me for my order of a new telephone line…in our old flat!
Well I’ve kicked off to BTs customer service, they’ve said sorry but couldn’t send me any letter confirming what my contracts are. (Not forgetting when I first phoned on my way home I was told I wasn’t the account holder!)
The odd thing is, our phone line has now stopped working again. Nice.
I’ve booked off the line fault, and sent my complaint back in. I’ll let you know how this goes!
Tags: BT Complaint
